Datalink Services

Whether you’re deploying a new backup & recovery solution, or just want to avoid buying another rack of servers, Datalink works closely with you to ensure a successful project and maximize the value of your investment. We offer expert services for every phase of an engagement:

Analyze
Our consultative approach begins with a clear understanding of your business strategies, challenges, and needs. We then conduct assessment services in a number of ways, from informal whiteboard discussions to formal assessments featuring quantitative and qualitative analysis. Our efficiency-driving services span backup, data continuity, database performance, virtual infrastructure, and capacity planning.

Design
Datalink design services ensure that your information storage, management, and protection infrastructures and processes meet service level agreements — and maximize your ROI. We’ll relieve your team of the burden of evaluating competitive technologies, and then recommend solutions and practices that are best aligned with your needs. You’ll also have access to Datalink’s virtual and physical labs for demos of proposed solutions and proof-of-concept testing.

Implement
We’ll partner with you to schedule, prepare, and deploy new solutions with minimal disruption to your IT operations. A statement of work and project management plan guide each deployment, using Datalink and industry best practices. Our field-tested professional services team will work closely with your team to deploy, configure, and test each new solution — and follow up with knowledge transfer and support documentation to ensure a smooth transition.

Manage
Reductions in IT headcount make already stretched operational situations even tougher for IT managers. Datalink managed services provide the ability to augment your team with experienced, onsite staff for short- or long-term engagements. Positions include storage and backup admins, storage architects, and project managers. You’ll get more flexibility when allocating people and funds, and can free up your team to focus on key initiatives.

Support
Real-time access to Datalink support engineers helps you minimize downtime and achieve your SLAs. You’ll get a single point of contact for support questions and issues spanning multiple vendors, product lines, and solutions. We respond to the majority of initial problem reports within 60 seconds or less. And each problem is handled directly by a Datalink support engineer with deep expertise and proficiency in storage technologies. Beyond the core support team, you’ll have access to the advanced skills of field-based support engineers including emergency onsite support as needed.